Martenero will have your watch assembled within 5-10 business days of placing your order, and shipped out that day. Depending on your location, it should arrive within one-two weeks at the most.
Domestic & International Shipping
Martenero offers free shipping worldwide.
For orders shipped outside of the United States, the customs office or other authorities in the destination country may apply import duties, custom fees, or other fees, duties, or taxes to the order. Customers are solely responsible for these charges.
You may return any item for a refund or exchange, for any reason, within 15 days of receipt. Refunds or exchanges will only be issued for items returned in new, undamaged, resell-able condition, with all original packaging and protective coverings. Return shipping for domestic customers is free. Contact us for a return label. Return shipping for international customers is the responsibility of the customer.
Martenero watches are guaranteed to be free of defects and work well for at least two years. If you have any problems within two years of the date of purchase, Martenero will repair or replace your watch for free. Damage caused by accidents, mishandling, mods or tampering, etc., will void your warranty.
Operating Your Watch
Please have a look at the Martenero Owner’s Guide.
Cleaning and Maintaining Your Watch
You don’t need to do much. Every few years, it’s a good idea to bring it for a tune up and lubrication check at your local watch repair shop. Clean with soap and water or a dry cloth as needed. Avoid getting leather straps wet, and make sure you tighten the screw down crown before submerging.