Brand and Production Policies
When you customize your Saintly Bag and submit your order, we take care to expedite your order but also to make sure it is made exactly as you designed it. Within a few days of taking your order, your bag will start to be hand-crafted. It will be finished within a week to two, and checked two times throughout the process for accuracy. From there, it is sent to our fulfillment facility, where it will be checked again to make sure it is exactly as you designed it. Your bag will be shipped to you according to your shipping selection. We cannot guaranty production and delivery times, but estimate the entire process to take 3-4 weeks for your weekender to arrive.
We ship free within the Continental US. Please see shipping rates at checkout for Hawaii and Alaska.
International Shipping. Please see shipping rates at checkout for available countries.
It is highly unlikely to receive a bag with any craftsmanship problems, as your bag goes through 3 separate inspections before being shipped. However, if you do encounter a craftsmanship problem with your bag, please notify us within 7 days of receiving your bag and we will fix it.
Saintly Bags are highly customized to suit your taste. Because you are so unique, it is highly likely that your taste doesn’t match anyone else’s. Because of that, we cannot offer returns or exchanges if you don’t like your own design. However, please contact us and we will do our best to find a workable solution.